Big Terrain (ABN- 34 119 667 784) has adopted this Privacy Policy to ensure that we handle personal information in accordance with the National Privacy Principles set out in Schedule 3 of the Privacy Act 1988 (Cth).

Credit Card Details

Big Terrain does not store any credit card information on its website. Internet credit card payments for goods from this website are made via a direct link with the Secure Site of PayPal, at http://www.paypal.com  Alternatively, secure payment can be made via the customer making a Direct Deposit to the bank account nominated during the check out process.

Personal Information

Big Terrain collects, holds and uses personal information from Consumers and Business associates.

Consumer information is usually collected via consumer registration, sales and queries. The information may include:

• your name address, contact number(s) and email address
• information about your preference for goods or services we offer
• a record of any queries you have made
• a record of any purchases you have made.

We do not collect personal information about you if you only browse this website. This website only uses session cookies during a product order or query of the website. When you close your browser the session cookie is destroyed and no personal information is kept which might identify you to us in the future.

Purposes for collecting the information

Wherever possible, we collect this information directly from you. We use it for the following purposes:

• to approve transactions you wish to make
• to confirm your identity
• to provide you with products you have requested
• to follow up or pursue any queries you make
• to inform you of our products we think you might be interested in, if you request this service.

How we manage personal Information

Big Terrain is dedicated to keeping personal information secure. This includes physical security, computer security, communications security and personnel security.
 

Disclosure

Except where you are otherwise notified, or unless required by law, Big Terrain does not sell, rent or otherwise make available any personal information to third parties.

Tell a Friend feature

By using the Tell a Friend feature, you’re requesting a message be sent to another person via email. Below is information about using this Tell a Friend facility.

• An email will be sent to each recipient(s) you specify.
• The email that is sent will display that the email is from your email address and may include your name in the message area.
• All details are held in accordance with the Big Terrain Privacy Policy. The information you provide in the Tell a Friend feature will not be held for future marketing purposes.
• If the recipient of the message replies to the message, then the reply will go back to your email address.
• If an address provided on the Tell a Friend form is invalid, or if the email cannot be delivered for other reasons, you may receive a failure notice from a remote mail system in response to the message.

Changes to the Privacy Policy

We may update this Privacy Policy from time to time.

PRIVACY STATEMENT

At Big Terrain we respect the privacy of our customers.

To place an order you will be asked to supply your personal details & contact information.

This information is required to process your order & will not be used for any other purpose. All the information you provide will be kept confidential and not be sold, rented or circulated in any way.

CREDIT CARD INFORMATION

The Big Terrain website does NOT store any Credit Card information - in fact we don't even see Credit Card information.

At Big Terrain, when you purchase a product, you will be taken seamlessly to the secure payment service website of PayPal.

PayPal is a secure, accurate and reliable Internet payment service available to individuals, businesses and other organisations. You can use a credit card to make a payment.

To find out more about PayPal, please visit www.paypal.com

Please note that all transactions are processed in AUD.

SECURITY POLICY

When purchasing from Big Terrain, your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre on 08 8162 8888.

CUSTOMER SERVICE POLICY

Big Terrain is committed to providing exceptional customer service and quality products.  We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.